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Built for the Long Haul. Backed by BILD Power.
We stand behind the quality and performance of our power systems. Every BILD Power OffGrid Pro and OffGrid Plus is backed by a 4-Year Limited Warranty against defects in materials and workmanship under normal use.
4-Year Limited Warranty
Your BILD Power warranty begins on the original date of purchase and applies to the original purchaser.
What’s Covered
During the 4-year warranty period, BILD Power will provide warranty support for defects in materials or workmanship affecting the normal operation of your:
OffGrid Pro
Battery system
Battery Management System (BMS)
Inverter and internal electronics
Integrated charging components
Factory-installed ports, connections and controls
OffGrid Plus
Battery system
Battery Management System (BMS)
Internal electronics
Factory-installed ports, connections and controls
If a covered defect is confirmed during the warranty period, BILD Power will, at its discretion, repair or replace the defective component or product.
What’s Not Covered
The limited warranty does not cover damage or failure resulting from:
Misuse, abuse, neglect or accidental damage
Improper installation, wiring or electrical connections
Unauthorized modification, disassembly or repair
Use outside the product’s published specifications
Exposure to water, excessive moisture, extreme heat, or other environmental conditions beyond the product’s intended use
Normal cosmetic wear and tear
Damage occurring during transportation after delivery to the original purchaser.
Use of incompatible equipment, accessories, or charging sources
Normal battery capacity degradation resulting from age and use
Need Warranty Support?
We believe support should be simple.
If you experience an issue with your OffGrid Pro or OffGrid Plus, contact the BILD Power team with your proof of purchase, product serial number, and a description of the issue. Photos or video may be requested to help us diagnose the problem.
Our team will work with you to troubleshoot the issue and determine the appropriate warranty solution.
Contact BILD Power Support
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