Return & Shipping Policy
Return & Shipping Policy
At BILD Power, we’re committed to delivering your OffGrid Pro™ with the same reliability you’ll experience when you power it on. This is our Founders Launch Crate, and we want you to feel completely confident in your purchase.
Shipping
- Free Standard Shipping on all OffGrid Pro™ units within the continental U.S.
- Our first crate ships out October 10, 2025 with guaranteed November 2025 delivery. Once inventory is in stock, orders are processed within 2–3 business days. Once shipped, you’ll receive tracking details so you can follow your order in real time. If we are sold out, we will let you know. Our second crate of inventory will arrive in April 2026.
- Our Founders Launch Crate begins shipping October 10, 2025, with guaranteed November delivery.
- For bulk orders, please contact us directly at 813.514.7877 or email NBild@BildPower.io.
Returns & Refunds
We stand behind every OffGrid Pro™ and want you to be 100% satisfied. If for any reason you are not, we’ve kept the return process simple:
- Returns accepted within 30 days of delivery.
- Products must be returned in original condition with all packaging and accessories included.
- Refunds are processed within 7–10 business days after the unit is received and inspected.
Note: While shipping to you is free, return shipping is the responsibility of the customer unless there is a manufacturer defect.
Our Promise
Every OffGrid Pro™ comes with:
- A 2-Year Limited Warranty.
- A 100% Satisfaction Guarantee—your purchase is backed by our commitment to reliability, safety, and performance.
Need Help?
Our Florida-based team is here for you. Reach us anytime with questions about shipping, delivery, or returns:
- Email: NBild@bildpower.io
- Phone: 813-514-7877
- Mailing Address: 10801 Starkey Rd., Suite 104, Seminole, FL 33777 U.S.A.
You’re not just receiving a power station—you’re joining the first generation of OffGrid Pro™ Founders, shaping the future of off-grid energy.
Last Updated: 10.1.2025
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